To verify your claim of a defect or damage, we require a receipt or proof of purchase. Please send us a copy of your bill, or the online order ID along with relevant images or videos of the defective product or please bring the item to the store of purchase if the claim cannot be verified though images. Please note we will not be offering a refund or replacement if the taste/ look of the item does not appeal to you if there are no damages or defects in the product. Our garnishes, recipes ,size of product, and product packaging change from time to time and we are not obligated to post/communicate updates regarding the same verbally or via any digital or print platform.

1. Refunds (if applicable)

Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

2. Partial Refunds

Partial refunds can be made in the case of :

  1. Unavailability of a certain item during order processing, completion of delivery. Replacements can be made, given your consent and interest, for an item of the same value
  2. Returns, subject to other conditions in the returns policy, of some of the items billed for
3. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at the contact address/ email on the website.

4. Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. For other actions, please reach out to us via contactus form on our website

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Store Collection / Delivery

No refunds or replacements will be offered for orders or products if the items are not collected on the date for which the booking has been made. If the order placed is for delivery, and you are unavailable at the location when the delivery is being attempted or our agent is unable to contact you after repeated attempts or if an incorrect location has been mapped for delivery your order will stand cancelled and no refuned will be processed for the same. Please ensure you reconfirm all details of your order at the time of booking such as contact details, date and time of pick up, quantities, flavours, store location etc.

If your order has not been collected on the date for which the booking has been made, it cannot be collected on a later date unless a formal request has been accept by our team via email or SMS. If not collected on the date of booking, items will not be handed over if they are past their use by date even if a request for a pick up reschedule is made.

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